Eliminate paper costsIncrease the efficiency of your front-office with fully digitalised communications, and reduce costs.
Meet consumer duty obligationsEvidence customer understanding and engagement of communications, and tailor messaging with audience control & vulnerability segmenting.
Market-leading securityAES256 encryption in every interaction with our ISO27001 certified platform.
Single channel. All books of businessConnect all products and books of business into a single communication experience using our agile connectors.
Prevent interception & protect customersCustomers’ data is secured, and those customers kept protected from scams and phishing.
Seamlessly integratedWhether embedded, API-first, or Legado built front-end, our comms seamlessly integrate into your existing experience and systems.
Fill digital registration gapsIncrease the customer adoption of digital services and have processes for ad-hoc communications to drive down printed mail.
Assessing customer characteristics and needs
We can defragment unstructured data from customer documentation, providing data on the characteristics of your customers' behaviour and needs, and how they are changing.
Ensure products are marketed to the right customers
Not all customers should be marketed every product. Legado’s communications module gives you the controls to ensure that marketing communications are suitably segmented.
Review with better feedback and data from customers
Every interaction can be accompanied with intuitive feedback tools. Ensuring that, on a continuous basis, you’re able to assess how well your products are meeting the needs of customers.
Household financial health insights
Access consented data over your customers’ financial health from their cross-sector spending to evidence how distribution agreements have impacted customers’ financial well-being.
Continuous data of customers’ value perception
Intuitive feedback tools in every interaction for your customers to assess the value of your products, allowing you, on a continuous basis, to review where products are, or are not, creating value.
Add value with higher quality experiences
Supplement the value of your proposition with our secure, highly personalised and engaging digital experience.
Segment customer groups for communications
Our audience control functionality allows you to ensure that when sending communications, the right customers, with the right characteristics - products, vulnerabilities, etc - receive the right information.
Tailored, personalised, relevant interactions
Digital, secured, bulk communications that can be personalised and made relevant for each customer, across different products, vulnerabilities, demographics, you name it.
Continuous feedback on understanding of information
Customers can easily assess and feedback on each and every communication whether or not the information was understandable.
Assess the effectiveness of communications
Full analytics dashboard showing the effectiveness and engagement of communications across your products and customer groups (open rates, understandability of information, etc)
Make the key information easy to access
Our intelligence layer can extract the key information from communications and make that information clearer for the customer.
The right information, for the right decisions, continuously
Equip customers with all the information they need, continuously, with clear communications appropriate and tailored for customer characteristics.
Feedback in every interaction
Collect rich feedback and data across all product groups, in each interaction with our feedback functionality, to evidence that you are actively listening to customers so that extra support can be added.