Legado is an interactive digital vault, designed to manage personal data. The platform is designed to make consumers’ lives easier, by having all personal data organised and readily available at key life events.  Legado partners with some of the world’s largest organisations.

Legado is designed to securely and digitally store and organise all your important documents and information. You can fully customise your document vault, changing folders names, uploading files and sharing information with people you trust. You can add most major document types including video and sound files. All files are virus checked on upload.

Legado benefits not only you, giving you a one-stop-shop for your various important documents, but also your friends and family by centralising and digitising traditionally paper documents. You can use Legado to help you with your Life Admin, knowing that you can find information when you need it.By getting your affairs in order by using Legado, you can help your loved ones at the hardest of times, empower your most trusted advisers to make more informed decisions and collaborate more effectively with the people closest to you.

Yes. Legado compliments and augments services provided by your Advisers. Legado is not an Advisory service; we are an online service company committed to providing a secure and simple way to ensure you have all your most important life documents in one place; accessible to only those who you want them to be available too. Enabling better collaboration with your Advisers and peace of mind in life events, such as fire, theft and death, for your loved ones. In summary, picture Legado as a reliable guide and trusted assistant for securely storing and sharing your most important life documents with trusted Advisers and loved ones. Take note, however, we are in no way able to provide advice in place of your professional Advisers.

Legado streamlines and updates the estate planning you have done so far by storing all your important documents in one secure and accessible location.

Legado compliments your existing legal Will by providing an additional copy to your loved ones and trusted Advisers. The UK government has launched a consultation into modernising the law, examining the possibility of electronic Wills with electronic signatures.

This is an asset class that is often omitted or overlooked in the traditional estate planning process. Your Digital World (and Digital Assets) include all of your online accounts, such as social media, online photos and email accounts. Whilst much of your online presence will have sentimental value, including emotional and/or historical value, there may also be financial value such as Crypto currencies or a money generating website.

This type of planning can feel intimidating, so we have tried to make the whole process as easy as possible. When you first set-up your Legado account, you can set up professionals to assist you with your documentation upload. We recommend discussing this option with your Financial Adviser to further understand how they can assist with your document upload (of all libraries, not just your Financial Advisory documents). You will likely also choose to upload documents to Legado yourself. There are two options to uploading documents: the ‘Upload File’ button on your main dashboard and locating the individual folder you wish to upload your document to. Plus the ‘snap and shoot’ if you access through a mobile phone.You can even connect with businesses you interact with, automatically bringing key documents to your vault from these organisations.

Keeping your information and documents safe, secure and private is our highest priority at Legado. We have worked closely with industry experts and Data Protection Authorities to implement robust privacy protections that reflect their guidance. We are continuously working to stay compliant and are audited regularly by third parties to ensure industry-leading standards. Legado is committed to complying with the European Union’s General Data Protection Regulation and to doing so in routine dialogue and collaboration with our partners.

At Legado, the security and privacy of your data is our highest priority. Please read our Security page for full details.

No-one employed by Legado, or any third-party, has access to your data unless you specifically give them access. Some of the actions and events you perform, e.g. add a contact or complete a form are also available as high-level stats but not any of the content. You may receive your Legado account through a professional advisor, eg IFA, Solicitor or Accountant. They will talk to you about the benefits of the account and will send you an invite to join. This adviser introducing you will, if you allow them, have access to view and upload files to your account, and it is likely to be beneficial to you for them to continue to have that access. However, during your onboarding journey, and at any time after, you can change the level of access they have, through the normal mechanism for managing contact access.

Learn how Legado helps you, and your family, securely organise, store and share your most important documents, files, wishes and memories. Legado – Explainer from Legado Technologies.

You can visit the About Us’ page to learn more about Our Story, The Team and our Advisors.

Legado has global ambitions but is currently focussed on helping people based in the United Kingdom.If you are interested in bringing Legado to your country, please let us know at hello@joinlegado.com or navigate to the ‘Contact us’ section on our homepage.

hello@joinlegado.com

To accept a Contact invitation and view another person’s Legado documents and information: Locate the email invitation in your inbox. The subject line will be “Invitation to view my life and legacy plan” Once you have read and understood the email content, Click or Tap ‘Accept Invitation’. You will be redirected to the Legado website to complete set-up of your Legado account. This will be a Nominee-only account and will give you the ability to view the person who has invited you as a Nominee’s documents and/or information. You will need to create a password for your account.Once the account is created, you will be able to see the persons documents and/or information. If you have been invited to view other people’s information, you will also be able to see these.

You can now keep documents private until after you are gone. Simply select a document you wish to share after death, and the selected contact, and choose ‘Share after death’. The contact will be notified that you have a Legado account and will be able to apply for access to your documents once you have passed away. We will verify your death through sight of a death certificate or through being advised by a legal professional.

You can assign a contact as an After-Death sharer. After you are gone anyone can inform Legado of your death, though typically this will be the contact that has been designated as an after-death sharer. We require robust information to validate your death, such as the sight of a death certificate or by being advised by a legal professional. Once validated we activate After-Death Sharing. This has the following results: We send a message to your email address stating the process has begun, giving 48 hours to come back in case there has been any error. After that time, the contact you have chosen to share documents after death will be able to access the documents previously hidden.

From files to photos, you can share everything you upload to Legado. What you decide to share is up to you, and you can change people’s access permissions at any time. A contact is someone in your inner circle of friends, family or trusted advisers whom you have enough trust in to provide full or partial access to your libraries and folders of information. Wishes need to be shared for others to act on them. Your contacts can help you on your journey through life and importantly at the end of your life. Making them a contact allows them to be able to quickly and easily access your important documents, records and wishes so they can efficiently manage your affairs. You can choose to share individual files or entire libraries with your contacts and revoke or grant access at any time. If you were introduced through your Financial Adviser they will be your first contact and you will be able to choose what level of access they have to your documents when you first take control of your account. After this, you will have the opportunity to add additional contacts, such as other advisers like your Solicitor or family members, like your spouse.

Legado is provided by businesses you interact with, and there are different feature plans from you to choose from. You might already be on a ‘Premium’ plan, which means you have access to all the features of Legado. If you’re on a free plan, you will have to upgrade to access all the features Legado has to offer. If you choose to upgrade from free, you can pay a monthly or annual fee. You can view what plan you’re on, the associated cost (if applicable) and the associated features (if applicable) in the ‘Settings’ area of your Legado vault.

Right now, we are only provided through our partners. If you would like access, please speak with your Professional Adviser (Financial Adviser, Accountant or Solicitor) and ask them to create an account for you.

If you are a Professional Adviser looking to use Legado for your clients, please contact us.

You should receive your introduction email once your adviser has completed the initial set-up of your account. This will vary in time depending on your Financial Adviser. If you have not received your introduction email and believe you should have, please take the following steps: Check your email’s spam/junk folder

Payment for Legado depends what type of plan you are on. You can check your plan in the ‘My Details’ section on the Legado platform.

It’s harder than ever to feel secure online. That’s why we have implemented the very latest in security technology. If you’re accessing your Legado account from this website, we’ve introduced Two-Factor Authentication (2FA). 2FA protects your account against attackers trying to access your account, as any attacker would not only need your username and password, but also need a code that is specific to you (sent to a device which you have immediately to hand). We value the security of your data so two-factor authentication is not optional. This security supercharger can easily be summed up as a combination of “something you have and something you know”. You have the choice of using an authenticator app or authentication by SMS.

Legado is only available for UK residents at this time. If you are interested in bringing Legado to your country, please let us know by contacting us.

In order to be able to login smoothly, as was the case before your new phone, you need to follow these steps: Log in with a recovery code that you may have printed or saved at registration. Each can only be used once. Click on the ‘Account’ wheel at the top right of the screen and choose ‘My Account’ Click on the ’Setup Authenticator App’ button Follow the steps on the screens which follow, they are the same as when you first set up the Authenticator app on your previous phone If you have lost your recovery codes you can contact us.

Contacts you invite to have ‘Edit’ access are able to upload documents and information to the sections and folders you choose of your Legado account. Contacts can have: Read-Only access, meaning they will only be able to view your folders Edit access, meaning they can view, create, upload or delete data in your folders. You can revoke and grant access to your Legado documents at any time by navigating to the Contacts section or by selecting individual folders. We have a comprehensive audit trail so you can see clearly the actions of any contacts (and yourself). This is in the “Recent Changes”” section. The audit trail (but not content) is also visible to Legado admin users to help debug any problems you have with finding information.”

Once an adviser has signed you up, you will receive an activation/invitation email from Legado. This email will contain a link which will bring you to the Legado website to finish the sign-up process. During the on-boarding process, you will be asked to designate the level of access you wish to grant to your the adviser and to enable two-factor authentication (Security section for more information). When completed, you will see your home dashboard. This gives you an overview of all your Sections. We recommend adding any documents or information that is immediately available to you. You can also ask your adviser to help you with the upload process, to help ensure you are ready for any life events. Once you have decided how you would like to upload your documents and information to the different parts of your Legado account, we suggest adding at least one other Contact. Your Legado account becomes even more valuable when your trusted advisers and loved ones have access to your important information.

You may navigate to the ‘Forgot your password?’ page on the Legado website. This will prompt you to provide your email address and reset your password. Alternatively, please email us at hello@joinlegado.com.

Please visit www.joinlegado.com/contact-us or email us at hello@joinlegado.com

If you are not a Contact or require more access than you currently have to someone’s Legado documents, you can request authorisation.  You may email our team: hello@joinlegado.com. Please include full details (including full name, address and date of birth) of the Legado user, evidence of the passing (such as a Death Certificate) and your own details (including full name, address and date of birth) and a contact number. We will try our best to ensure any verification checks take place as soon as possible, to give you access to your loved one’s documents at the earliest available convenience.

If you decide you would like to delete your Legado account you can do so by emailing us at hello@joinlegado.com. We will run a process to delete your information. All of your personal and vault information will be completely deleted from the live website immediately. Your information will be fully deleted from our backups during the next operational purge, which normally takes place within 48 hours.

Note: We may retain your name, email address and the date/time your account was deleted on record, so we have the ability to answer any future queries about what happened to your account.

Yes! Legado intelligently recognises documents, identifying key dates and information that might be useful.Suggestions are made automatically, inviting you to set reminders for dates (like a contract renewal or passport expiring), document naming, ensuring you can quickly find the document in the future and useful content, like contact information.

Legado might be white labelled and provided to you by an organisation you interact with. If this happens, you might see documents already in your Legado vault, communicated to you by that organisations.  If multiple organisations you interact with provide Legado, you might see multiple documents.

Occasionally, you may experience a problem with the website or service. If you notice an issue within your dashboard or on the Website, you have the ability to report the issue directly by clicking on the ‘Feedback’ link in the left-navigation section of the website. You could also email us about the issue. You can also report security risks, abuse risk bugs or technical issues. Reporting a problem notifies our technical teams to investigate the issue and work on resolving the issue as soon as possible.If you would like to email us to report an issue, please contact hello@joinlegado.com

We value your feedback and will try to use any suggestions, comments, feedback and complaints to help us improve the Legado service. Please use the ‘Feedback’ section in the Left-navigation panel or email us on hello@joinlegado.com.

We understand trust is the foundation of our relationship with our customers. We value the confidence you have put in us and take the responsibility of protecting your information seriously. Respect for security and privacy has been built with our business since the beginning. We have ensured the very best security measures and practices have been implemented to protect sensitive information. ‘Bank-level’ security means Legado adheres to the same or better security encryption standards as your bank. We routinely conduct security audits to ensure we meet these standards at all times. In additional to routine internal audits, we pay third parties to conduct additional security testing and external assessments to ensure the highest possible standards of security. 

Securing your Data at Rest We encrypt your data at rest, meaning when the data is in your Legado vault, only you can access it.

Securing Your Data in Transit Legado employs several security measures to help safeguard the authenticity, integrity and privacy of data in transit. Data in transit is when your data is moving over the internet from the user to Legado. When it is moving, it is encrypted and no one is able to read that information. 

Contact and Adviser Access Your Nominees and Advisers will have only have access to what you choose to share with them. You can revoke access to this at any time.

Legado Access (End-to-end encryption) Our team will have no access to view your files. Your files and documents are secured with locks, and only you have the special keys required to unlock and view your files and documents. For additional protection and security, every file has a unique lock and key.

Your security and privacy are our highest priority at Legado. Our team at Legado, our developers and engineers and anyone we work with has no access to your sensitive personal information. Our team has access only to data which is necessary to help you access your Legado account (by activating confirmation emails, for example) and to help you restrict access to your account (such as removing and limiting a Contact’s access). Legado maintains a comprehensive audit trail (also called an audit log). This is a chronological record which is frequently assessed to monitor account access, this could be advisers or contacts.

If you decide you would like to delete your Legado account you can do so by logging into your account and clicking the ‘Account’ icon on the top right, then click on ‘Delete my data’. You will be required to re-enter your password to confirm you would like to Delete your data and close your account.  By clicking the ‘Delete my data’ button, all of your personal and vault information will be completely deleted from the live website immediately. Your information will be fully deleted from our backups during the next operational purge, which normally takes place within 48 hours. Note: We may retain your name, email address and the date/time your account was deleted on record, so we have the ability to answer any future queries about what happened to your account.

Your personal information will be held for up to twelve months following the death of a user. After this, all data and information we hold will be removed. If you have set up After-Death sharing then these users will have read-only access to your data for this twelve-months, providing the process to inform us of your passing has taken place.