Legado has global ambitions but is currently focussed on helping people based in the United Kingdom.If you are interested in bringing Legado to your country, please let us know at firstname.lastname@example.org or navigate to the ‘Contact us’ section on our homepage.
We value your feedback and will try to use any suggestions, comments, feedback and complaints to help us improve the Legado service. Please use the ‘Feedback’ section in the Left-navigation panel or email us on email@example.com.
Occasionally, you may experience a problem with the website or service. If you notice an issue within your dashboard or on the Website, you have the ability to report the issue directly by clicking on the ‘Feedback’ link in the left-navigation section of the website. You could also email us about the issue. You can also report security risks, abuse risk bugs or technical issues. Reporting a problem notifies our technical teams to investigate the issue and work on resolving the issue as soon as possible.If you would like to email us to report an issue, please contact firstname.lastname@example.org
Legado is provided by businesses you interact with, and there are different feature plans from you to choose from. You might already be on a ‘Premium’ plan, which means you have access to all the features of Legado. If you’re on a free plan, you will have to upgrade to access all the features Legado has to offer. If you choose to upgrade from free, you can pay a monthly or annual fee. You can view what plan you’re on, the associated cost (if applicable) and the associated features (if applicable) in the ‘Settings’ area of your Legado vault.
Legado might be white labelled and provided to you by an organisation you interact with. If this happens, you might see documents already in your Legado vault, communicated to you by that organisations. If multiple organisations you interact with provide Legado, you might see multiple documents.
Yes! Legado intelligently recognises documents, identifying key dates and information that might be useful.Suggestions are made automatically, inviting you to set reminders for dates (like a contract renewal or passport expiring), document naming, ensuring you can quickly find the document in the future and useful content, like contact information.
If you decide you would like to delete your Legado account you can do so by emailing us at email@example.com. We will run a process to delete your information. All of your personal and vault information will be completely deleted from the live website immediately. Your information will be fully deleted from our backups during the next operational purge, which normally takes place within 48 hours.
Note: We may retain your name, email address and the date/time your account was deleted on record, so we have the ability to answer any future queries about what happened to your account.
If you are not a Contact or require more access than you currently have to someone’s Legado documents, you can request authorisation. You may email our team: firstname.lastname@example.org. Please include full details (including full name, address and date of birth) of the Legado user, evidence of the passing (such as a Death Certificate) and your own details (including full name, address and date of birth) and a contact number. We will try our best to ensure any verification checks take place as soon as possible, to give you access to your loved one’s documents at the earliest available convenience.