Legado might be white labelled and provided to you by an organisation you interact with. If this happens, you might see documents already in your Legado vault, communicated to you by that organisations.  If multiple organisations you interact with provide Legado, you might see multiple documents.

Yes! Legado intelligently recognises documents, identifying key dates and information that might be useful.Suggestions are made automatically, inviting you to set reminders for dates (like a contract renewal or passport expiring), document naming, ensuring you can quickly find the document in the future and useful content, like contact information.

If you decide you would like to delete your Legado account you can do so by emailing us at hello@joinlegado.com. We will run a process to delete your information. All of your personal and vault information will be completely deleted from the live website immediately. Your information will be fully deleted from our backups during the next operational purge, which normally takes place within 48 hours.

Note: We may retain your name, email address and the date/time your account was deleted on record, so we have the ability to answer any future queries about what happened to your account.

If you are not a Contact or require more access than you currently have to someone’s Legado documents, you can request authorisation.  You may email our team: hello@joinlegado.com. Please include full details (including full name, address and date of birth) of the Legado user, evidence of the passing (such as a Death Certificate) and your own details (including full name, address and date of birth) and a contact number. We will try our best to ensure any verification checks take place as soon as possible, to give you access to your loved one’s documents at the earliest available convenience.