Cut comms costs by up to 90% and engage members through secure digital touchpoints

Secure digital delivery of regulated member communications for UK Building Societies, reducing reliance on post and improving auditability.

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Why member communications are still holding Building Societies back

Budgets under pressure

Print and post remain a major cost driver for regulated communications, with rising postal prices making paper-heavy workflows increasingly difficult to justify.

Proving compliance is complex

Demonstrating delivery, access and engagement across channels is time-consuming, with limited audit visibility and little confidence that critical documents have actually been received.

Members expect more

Members increasingly expect secure, digital access to important documents – delivered quickly, clearly, and without compromising trust or personal service.

Limited IT capacity

Large transformation programmes take time. Teams need solutions that integrate with existing systems and reduce operational burden, rather than creating new ones.

See how we solve this

More control, less admin – across every member touchpoint

Legado gives Building Societies a single, secure layer for delivering regulated communications – without adding complexity or disrupting existing systems.

From high-volume servicing communications to time-sensitive member actions, teams gain greater control over how documents are delivered, accessed and acted on, while reducing manual effort across operations, contact centres and compliance.

Cut costs at scale

Digitise high-volume member communications to reduce postage, printing and overheads.

Track and document every step

Track every open, sign and interaction with full audit trails to meet FCA and Consumer Duty requirements.

Reach members instantly

Deliver time-sensitive or personalised updates without batching, printing or manual handling.

Automate document delivery

Send personalised, member-specific communications securely and at scale. Remove manual steps and reduce processing delays.

Branded for trust

No off-the-shelf portals. Give members a seamless, branded experience that reinforces confidence.

Fast rollout, no disruption

Plug-and-play deployment with no internal overhaul required. Go live without burdening your team.

Secure digital signatures

Collect compliant eSignatures at scale with full verification, tracking and secure storage in Member Vault.

Modular tools, stronger together

Use CommsHub on its own or combine it with Digital Vault and LegadoSign to build a powerful, integrated platform – tailored to your team.

See how firms use Legado

Empower clients to manage documents with confidence

Member expectations are rising

Today’s members expect fast, secure and accessible updates — not delays in the post or generic PDFs. Offering a seamless digital experience helps you meet rising service standards and improve satisfaction.

Manual comms cost too much

Print, postage and staff time add up. Manual follow-ups and re-sends drain resource. Digitising these workflows frees your team to focus on higher-value tasks and reduces cost per interaction.

Compliance is getting stricter

With FCA and Consumer Duty rules in place, it’s no longer enough to send a document. You need proof of delivery, receipt and engagement — all tracked and reportable. Digital platforms make this simple.

Complement your core systems

Disconnected tools and legacy platforms make it hard to scale, track or personalise member communications. Legado complements your existing systems, unifying data, documents and digital messaging — without the complexity of a full system overhaul.

Trusted by firms where security, compliance and client care matter

Legado is ISO 27001 certified, FCA registered and built to meet the security and data handling standards of financial services.

ISO/IEC 27001:2023 (Certified)

AES-256 End-to-End Encryption

UK-Based Infrastructure

Full Audit Trails

GDPR Compliant

Advanced Electronic Signature (AES) eIDAS compliant eSignature provider

Powered by Microsoft Azure to ensure industry-leading data protection, resilience, and regulatory compliance.

All of Legado’s features are designed to meet the standards expected by firms handling regulated data and client relationships.

See why firms choose Legado

Ready to modernise how you send, track and stay compliant?

Legado helps you cut costs, meet regulatory demands and deliver a better member experience — without adding complexity or admin to your team.

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