The FCA’s PS25/13 rules come into force on 12 January 2026. This blog explores why firms must act now, the risks of delaying, and how Durable Medium compliance requires new operational discipline.
Digital expectations are rising fast. Discover why digital trust – built through clarity, speed and secure interactions – has become the defining factor in building society loyalty, and what members now expect in 2025.
FCA PS 25/13 shifts durable-medium expectations toward digital-first delivery. This blog explains the regulatory impact and shows how Legado enables compliant, accessible, long-term digital client communication.
Our 2025 Building Society Experience Report uncovers the expectations shaping the future – from unified communication to secure digital signing. Download the full report to explore how building societies can lead with confidence in a digital-first world.
Join Legado’s October webinar to learn how building societies can meet Consumer Duty, protect member data, and modernise communications—moving away from outdated paper-based workflows.