We are excited to share key highlights from our recent report, revealing transformative insights into the client and solicitor experience within the private client legal sector:

  • Most used communication methods by Private Client solicitors are ‘Email’ and ‘Post’.
  • 60% of consumers faced challenges when interacting with solicitors, highlighting a need for digital solutions.
  • A staggering 92% of participants see value in a secure digital portal for enhanced interaction.
  • Solicitors unanimously use email for client interaction, yet 50% find managing client communications challenging.

Who This Affects and Why It’s Valuable

This report is crucial for legal professionals, technology providers in the legal sector, and clients seeking legal services. It sheds light on the pressing need for digital transformation in private client legal services to improve efficiency, security, and client satisfaction. The findings underscore the importance of adopting digital platforms for secure communication and document exchange, enhancing the client experience and operational effectiveness.

Key Research Findings and Outcomes

Our research discovered a significant demand for intuitive digital experiences, both from clients and solicitors. Notably, 90% of clients would prefer a secure digital portal, indicating a clear path for law firms to enhance client engagement and satisfaction. On the solicitor’s side, despite recognising the need for digital experiences, there’s a gap in implementation, with only a small percentage utilising client digital portals.

Looking ahead

The move towards digital transformation in the legal sector is not just a trend but a necessity. By adopting digital solutions, law firms can significantly improve their service delivery, client satisfaction, and operational efficiency. This journey towards innovation presents an opportunity to redefine the future of legal services.

From Our Founder

Josif Grace, Founder and CEO of Legado, emphasises the importance of this shift:

“As we navigate through the digital age, the legal sector must embrace the changes that come with it. This report not only highlights the gaps in our current systems but also presents a clear opportunity for growth and improvement. The future of legal services lies in our ability to adapt and innovate, ensuring that we meet the evolving needs of our clients in a secure, efficient, and user-friendly manner.”