Secure Comms
Features
Digitise costly and inefficient print, pack, and post operations. Over 9.5 billion documents are sent in the UK each year, a majority of these by businesses. In financial services alone, digitising print and post communications could save £1.3 billion.
“Legado provides much-needed reassurance and increased efficiency in a market that is still far too dependent on physical documents and attachments.”
Adrian Durham, FNZ Group CEO
Exchange confidential communications and documents, easily and securely, with customers.
How Legado stacks up
Post, Paper & Couriers |
(Internal) Portal |
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Cost | Expensive in postal feeds, time, environment impact and third party costs | Lost-cost, highly affordable and scaleable | Operational inefficiencies & expensive data risk |
High set-up & ongoing maintenance cost, non-core, distraction |
Compliance (e.g. Consumer Duty, Open/Read, GDPR) |
GDPR risk, Consumer Duty risk, inability to personalise, automate or integrate not policy adaptable | Fully GDPR, ISO, ICO compliant, Encrypted, Future-proofed for Consumer Duty, Zero friction & Policy Adaptable |
Compliance not built in | Can quickly become outdated if regular updates are not pushed and routine compliance not undertaken |
Security | Inability to prove customer has received documents, easily intercepted, details out-of-date | Several layers of protection, including encryption and identity verification | High risk of phishing and Cyber attacks, no automation or encryption |
High risk of incorrect build and implementation + usage and adoption may be limited |
Customer Experience |
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Value-Add Features |
None | Lots of value-add features: End-of-Life planning, After-Death Sharing etc. Driving customer engagement, loyalty and helping with compliance | None | Expensive to build, Non- Core, Distraction |
Speed | ||||
Convenience | Very inconvenient, to policyholders and beneficiaries | Flexible and easy | Fairly inconvenient | Inconvenient to Corporate (Resource, Workstreams, Cost etc.) |
Transparency | Difficult to remember, easily lost or forgotten, more paper | One channel, where info is shared instantly, you know exactly what’s happening | Cluttered and fragmented information and files, easily missed | Could be various channels of communication |
Speak to us |
Bring digital engagement to life.
Speak with our team today