Communication

The better way to communicate.

Fully automated delivery and enterprise AES-256 encryption

One-to-one or one-to-many communication capability

Mail merge and personalisation

Machine intelligence and analytics

Connectors for fragmented data stores

Consumer duty engagement functionality

As trusted by

Key benefits

Eliminate paper costs

Increase the efficiency of your front-office with fully digitalised communications, and reduce costs.

Meet consumer duty obligations

Evidence customer understanding and engagement of communications, and tailor messaging with audience control & vulnerability segmenting.
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Market-leading security

AES256 encryption in every interaction with our ISO27001 certified platform.

Single channel. All books of business

Connect all products and books of business into a single communication experience using our agile connectors.

Prevent interception & protect customers

Customers’ data is secured, and  those customers kept protected from scams and phishing.

Seamlessly integrated

Whether embedded, API-first, or Legado built front-end, our comms seamlessly integrate into your existing experience and systems.

Fill digital registration gaps

Increase the customer adoption of digital services and have processes for ad-hoc communications to drive down printed mail.

See why we’re trusted by institutions like M&G and FNZ
transform customer interactions.

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Integrating with Legado

  • Integration is everything – seamlessly deploying across all sorts of organisations. Even the large, complex, fragmented systems.
  • There’s no one size fit all. Whether embedded, API-first, or Legado built front-end, we’re here to link into your experience as painlessly as possible.

  • Digital communications
  • Documents hub & 
Bulk upload
  • Mail merge personalisation
  • Analytics
  • Consumer Duty evidencing
  • Audience control
  • Revoke and versioning
  • Notifications
  • Data insights
  • Tagging and labelling
  • In-built PDF viewer
  • Connector
Digital communications
AES256 encrypted digital communications for all document types on a 1-1, or 1-many basis.
Documents hub & 
Bulk upload
Intuitive admin experience to upload docs to your full volume of customers, with oversight of all communication campaigns & performance.
Mail merge personalisation
Create a batch of documents that are fully personalised for each recipient from a single document instance.
Analytics
Delivery confirmation and read receipts for monitoring real-time engagement with MI analytics for analysing performance.
Consumer Duty evidencing
Intuitive feedback tools for customers to assess their understanding of the information communicated, continuously review the value of products, etc.
Audience control
Easily segment customers when sending documents to ensure the right customers are receiving the right information.
Revoke and versioning
Revoke documents that have been incorrectly sent to customers, or upload new versions, with full audit trail.
Notifications
Consume our APIs or leverage our fully configurable out-of-the-box notifications (via SMS and Email).
Data insights
Extract data and insights out of each customer interaction with document, campaign, and segment level communications analytics.
Tagging and labelling
Customise how documents can be identified using tags and labels to increase the ease of experience for customers and admins.
In-built PDF viewer
Communications can be easily viewed within experience, no pop-ups or downloading needed.
Connector
Connect easily to all existing document stores, across all books of business.